Notifications

SquaredUp can alert you when the state of any monitor changes by sending notifications.

This short video (2 mins 40) shows how to enable monitoring for a tile and add a new notification rule:

Play Monitoring and notifications

The Settings > Notifications page allows you to manage your notification destinations. You are able to Add, Edit, Pause and Delete destinations.

Once you have added destinations, they will be shown in a table on the Settings > Notifications page. The table shows the number of workspaces and rules using the destination. Clicking on the Workspace number displays which workspaces are using the destination, and how many rules in the workspace are using the destination.

Adding a destination

In order to set a notification rule, you must have first configured a destination to send that notification to.

There are a number of destinations that be configured, which range from a simple email to configuring a custom webhook.

Refer to the specific documentation for instructions on configuring each destination type:

• Email
• ServiceNow
• Slack
• Microsoft Teams
• Zapier
• Custom webhook

Setting notification rules

You can create notification rules that specify which state changes should trigger a notification to a destination. Notification rules are created on the Monitors page.

Rules are made up of three parts:

• Trigger: The list of entities (e.g. tile monitors) whose state change can trigger a notification to a selected destination.
• Integration: The supported list of endpoints upon which a destination is configured.
• Options: Include a tile preview in the notification message (enabled by default). ServiceNow exception

To configure the notification rule in SquaredUp:

1. Navigate to Monitors.
2. Select Add notification rule then configure the following options.
   1. Trigger:
      Select the Trigger for your notification. By default, this is set to All monitors in this workspace. Click on the Trigger to change it, available options are:
      • This workspace state only – notify when the workspace changes state.
      • All monitors in this workspace – notify when any monitor within the workspace changes state. The notification message will include details of the monitor that has changed state, as well as details of the state change.
      • Selected monitors in this workspace – notify when specific monitors within the workspace change state. Functions the same as All monitors in this workspace, but allows you to only trigger on a subset. For example, only on database monitors.
   2. Integration:
      Select the integration that you want to use from the list.
   3. Destination:
      You will see a list of all destinations that have been added for the selected integration. Click on the destination you want to use. If your desired destination is not listed, select + Add destination. See Adding a destination.
   4. Options:
      • A preview image of the tile is included in the notification, you can switch this off with the toggle.
      • Choose whether the preview is shown in dark or light mode.
3. Click Save.

Saved notification rules are displayed in a table on the Monitors page. The table shows the Status, Trigger and Destination for each notification rule in the selected workspace.

You can create as many notification rules for each workspace as you like.

A notification rule is listed as either Active or Disabled. A notification rule is Disabled if the destination is paused or deleted via the Settings > Notification page.

While it won’t be listed as disabled, a notification rule will also cease to function if it has been set to trigger when monitors change state but the workspace no longer contains any monitors (or the specific monitors the rule was monitoring are deleted).

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