Plan & usage
Usage limits apply and are determined by your plan
The Plan & Usage page allows you to see your current plan name and usage. Different plans have different usage limits, and you can see how to upgrade your usage limits.
Contact our friendly Sales team with any questions regarding your usage, upgrade, or renewal options.
Metrics shown will depend on your plan and may include:
Users
This is a count of the number of interactive users included in your plan, and how many you have used.
A user is an individual who can log into SquaredUp and has full interactive use of all of the features in your plan.
See Users and groups
Data sources
This is a count of the number of data sources you have configured. If your plan includes a limited number of data sources, then this limit is also shown.
A data source is a connection to a tool, database, or API, that allows SquaredUp to index, explore, and visualize the data through dashboards, data streams, and objects. Each data source connection you make counts as one data source.
See Data sources
Shared dashboards
The Shared dashboards count includes both link sharing and scheduled sharing:
- Link sharing is when a dashboard is shared using a View-only link, allowing users without a SquaredUp license view-only access to a dashboard.
- Scheduled sharing is when you proactively share a dashboard to a destination, such as Slack or email, on a regular schedule.
The Shared dashboards count does not include dashboards shared to interactive users (using the Copy link option).
Monitoring queries
Monitoring queries are how monitoring use is measured.
Monitors keep a close eye on your critical data, with configurable thresholds and frequency. Visualize and roll up the health of your monitors across your dashboards and workspaces, and receive notifications in your favorite messaging tools.
Queries are requests made by monitoring to our backend services to get data. When a monitor runs its evaluation (at the interval selected in the monitor configuration), it queries the connected data source to refresh the data.
Monitoring queries are measured and consumed on a monthly basis, and then reset.
See also SquaredUp Blog: Objects and queries explained
Monitors
The Monitors count shows how many monitors you have configured. This figure is interesting, but any monitoring limits in your plan will use monitoring queries as the measure.
See Monitors
Objects
The Object count is how many objects are indexed by SquaredUp.
Objects are entities in a data source that are indexed by SquaredUp into the object map. Objects tell SquaredUp what data is available and how to stream it via real-time APIs.
See also SquaredUp Blog: Objects and queries explained
Dashboards
The Dashboards count is how many dashboards you have configured.
Dashboards are composed of tiles which visualize your data, display images or text, and embed content from other dashboards or web pages.
See Dashboards
Workspaces
The Workspaces count is how many workspaces you have configured.
Workspaces are a flexible way to create collections of dashboards and data sources that all relate to a single topic.
See Workspaces
API requests
The API requests count is how many requests were made in the current month.
Fair usage limits apply to API usage, please contact our friendly Sales team with any queries.
Frequently asked questions
Contact our support team in-app or via SquaredUp Support
The Plan & Usage page allows you to see your current plan name and usage. Different plans have different usage limits, and you can see how to upgrade your usage limits.
Contact our friendly Sales team with any questions regarding your usage, upgrade, or renewal options.
We're really sorry you're considering leaving, but here's how to cancel your SquaredUp subscription and other options you might also want to consider.
What's our cancellation policy?
SquaredUp allows free users to stop using the service at any time and paid users to cancel their paid plan at any time, with such cancellation taking effect at the next renewal date.
If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features.
Your ability to downgrade, adjust, or cancel your plan is subject to the Subscriber Agreement or the applicable subscription agreement separately entered into by the parties.
You can find more information in our Subscriber Agreement
How to change your subscription to another paid edition
If you'd like to alter your subscription, for example to change your payment frequency or to move between Starter, Pro and Enterprise, please contact our support team in-app or via SquaredUp Support
How to cancel your subscription
Canceling your subscription is simple, you can do it yourself or you can reach out for assistance:
- When you subscribed, and in advance of any payment, you'll have received an email from us. That email contains a link to cancel your subscription.
Contact our support team in-app or via SquaredUp Support
Refunds
We don't issue refunds when a subscription is canceled, unless the reason for cancellation is covered by the software warranty as laid out in our Subscriber Agreement
You may like to go direct to Paddle Support.
Contact our support team in-app or via SquaredUp Support