Cancellation and Refunds

We're really sorry you're considering leaving, but here's how to cancel your SquaredUp subscription and other options you might also want to consider.

What's our cancellation policy?

SquaredUp allows free users to stop using the service at any time and paid users to cancel their paid plan at any time, with such cancellation taking effect at the next renewal date.

If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features.

Your ability to downgrade, adjust, or cancel your plan is subject to the Subscriber Agreement or the applicable subscription agreement separately entered into by the parties.

You can find more information in our Subscriber Agreement

How to change your subscription to another paid edition

If you'd like to alter your subscription, for example to change your payment frequency or to move between Starter, Pro and Enterprise, please contact our support team in-app or via SquaredUp Support

How to cancel your subscription

Canceling your subscription is simple, you can do it yourself or you can reach out for assistance;

  • When you subscribed, and in advance of any payment, you'll have received an email from us. That email contains a link to cancel your subscription.
  • Contact our support team in-app or via SquaredUp Support


We don't issue refunds when a subscription is canceled, unless the reason for cancellation is covered by the software warranty as laid out in our Subscriber Agreement

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