Plan & Usage
Usage limits apply and are determined by your plan
The Plan & Usage page allows you to see your current plan and usage. From here you can upgrade your current usage limits.
Usage metrics shown will depend on your plan and may include:
- users
- data sources
- monitors
- objects
- data queries
Users
A user is an individual who can log into SquaredUp and has full interactive use of all of the features in your plan, including administration, authoring and drilldowns.
See Users and groups
Data sources
A data source is a connection to a tool, database, or API, that supercharges your dashboards with data streams and map objects. Each connection you make counts as one data source.
See Data sources
Monitors
Monitors keep a close eye on your critical data, with configurable thresholds and frequency. Visualize and roll up the health of your monitors across your dashboards and workspaces, and receive notifications into your favorite messaging tools.
See Monitors
Objects
Objects are entities in a data source which are indexed by SquaredUp into the object map. Objects tell SquaredUp what data is available and how to stream it via real-time APIs.
See also SquaredUp Blog: Objects and queries explained
Data queries
Data queries are a unit of measurement for shared dashboards, monitors, and Query API usage, measured on a monthly basis.
Queries are measured for:
- Monitors: When a monitor runs its evaluation (at the interval defined in the monitor) by querying the connected data source to refresh the data.
- Shared dashboards: When a shared dashboard or a dashboard / tile preview in a notification message is loaded, it generates as many data queries as needed to load all the data on the tiles.
- API requests: A request to the data stream endpoint.
All activity by paid users is excluded from this usage and non-chargeable.
See also SquaredUp Blog: Objects and queries explained
Frequently asked questions
Contact our support team in-app or via SquaredUp Support
You can upgrade your current usage limits from the Plan & Usage page, or contact Sales with any questions.
We're really sorry you're considering leaving, but here's how to cancel your SquaredUp subscription and other options you might also want to consider.
What's our cancellation policy?
SquaredUp allows free users to stop using the service at any time and paid users to cancel their paid plan at any time, with such cancellation taking effect at the next renewal date.
If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features.
Your ability to downgrade, adjust, or cancel your plan is subject to the Subscriber Agreement or the applicable subscription agreement separately entered into by the parties.
You can find more information in our Subscriber Agreement
How to change your subscription to another paid edition
If you'd like to alter your subscription, for example to change your payment frequency or to move between Starter, Pro and Enterprise, please contact our support team in-app or via SquaredUp Support
How to cancel your subscription
Canceling your subscription is simple, you can do it yourself or you can reach out for assistance;
- When you subscribed, and in advance of any payment, you'll have received an email from us. That email contains a link to cancel your subscription.
Contact our support team in-app or via SquaredUp Support
Refunds
We don't issue refunds when a subscription is canceled, unless the reason for cancellation is covered by the software warranty as laid out in our Subscriber Agreement
You may like to go direct to Paddle Support.
Contact our support team in-app or via SquaredUp Support