Affected services

When a major incident is declared, one of the first questions stakeholders ask is simple: Which services are impacted?

Not which ticket was raised first. Not which alert fired. Which services are actually affected.

This tile provides that clarity. It translates raw incident records into a service-level impact view, showing where disruption is concentrated and helping teams quickly understand blast radius.

Rather than scanning multiple incident records, you get a consolidated view of impact across your service landscape.

Before you start

This tile pairs best with:

Together, these tiles show scale, momentum, and service impact.

Configuring the tile

  1. Data Source: Select ServiceNow.
  2. Data Stream: Select Table Query.
  3. Parameters:
    1. Table name: Select Incident.
    2. Filter query: Enter active=true^priority=1.
  4. Timeframe: Select the Dashboard timeframe so that you are able to change the data range along with the other tiles, then select Created from the Column field.
  5. Group > Group by: Select Business Service.
  6. Group > Aggregation type: Select Count.
  7. Visualization: Select Bar.
    1. Mapping > X-Axis: Select Business Service.
    2. Type > Layout: Select Horizontal.
    3. Y-Axis: Select Count.
  8. Click Save.

Was this article helpful?

Have more questions or facing an issue?
Submit a ticket