Major incident status

When a major incident is declared, visibility alone isn’t enough. Knowing that something is active is useful. Knowing where it stands is critical.

Is this a freshly declared outage gathering momentum? An incident under active mitigation? Or a situation that’s stabilized but still under watch?

Without a clear status signal, teams waste time digging through ticket states and updates just to understand posture. In a live incident, that friction matters.

This tile removes the ambiguity. It translates raw lifecycle states into clear, color-coded health signals, so anyone glancing at the dashboard can instantly understand the current phase of the major incident.

Before you begin

This tile works best paired with:

While this tile alerts you to the status of major incidents, the others explain the momentum, scope, and impact.

Configuring the tile

For this tile, we're going to create a new Derived State custom column, by mapping the progress state of incidents to a health state.

Configure the following in the tile editor:

  1. Data Source: Select ServiceNow.
  2. Data Stream: Select Table Query.
  3. Parameters:
    1. Table name: Select Incident.
    2. Filter query: Enter a query to return your major incidents. For example, active=true^priority=1.
  4. Columns:
    1. Click Clone column
      next to the State column to copy it.
    2. Click Edit
      next to the newly created Copy of State column, then complete the following:
      1. Name: Enter a name for the new state, for example Derived State.
      2. Success: Enter Resolved and Closed.
      3. Warning: Enter In Progress and On Hold.
      4. Error: Enter New.
  5. Visualization: Select Blocks.
    1. Mapping > state: Select your derived status column.
    2. Mapping > Label: Select Category.
    3. Mapping > Sublabel: Select Location.
    4. Mapping > Link: The ServiceNow link should be automatically populated.
  6. Click Save.

Was this article helpful?

Have more questions or facing an issue?
Submit a ticket