Pendo plugin

For more information about what this plugin does and the data streams it retrieves, see:

Pendo

Visualize your Pendo report data and custom aggregation queries.

Adding a data source

To add a data source click on the + next to Data Sources on the left-hand menu in SquaredUp. Search for the data source and click on it to open the Configure data source page.

Before you start

To add a Pendo plugin in SquaredUp you must provide an integration key to gain secure access to information about your Pendo users and accounts.

This key must be created in Pendo by an admin user, see Pendo: Authentication.

Once created, copy the integration key so that you can easily paste it when you configure the data source.

Configuring the data source

  1. Display name:
    Enter a name for your data source. This helps you to identify this data source in the list of your data sources.

  2. Integration key:
    Enter the key you created in Pendo.

  3. (Optional) Restrict access to this data source:
    You can enable this option if you only want certain users or groups to have access to the data source, or the permission to link it to new workspaces. See data source access control for more information.

  4. Click Test and add to validate the data source configuration. SquaredUp will now attempt to connect to SquaredUp using the provided authentication method.

Testing and troubleshooting

The table below lists the errors you may encounter when testing the data source and describes how to resolve them.

Error Message
What to do
Bad request. Please contact support.
This is a type 400 error. Check that your Pendo instance is not down, then contact support.
Unauthorized. Please check your integration key.
This is a type 401 error. Please check that your integration key is valid and has enough right to read Pendo data. If necessary, recreate the key in Pendo.
Forbidden. Please check your integration key.
This is a type 403 error. Please check that your integration key is valid and has sufficient permissions to read Pendo data. If necessary recreate the key in Pendo.
Not found. Please contact support.
This is a type 404 error. Check that your Pendo instance is not down, then contact support.
Pendo Temporary Server error. Please try again later.
This is a type 429 or 503 error. Your Pendo instance is not accessible. When the problem is resolved, try again.
Pendo Internal Server Error. If this condition persists, please contact support.
This is a type 500, 429 or 503 error. Your Pendo instance is not accessible. When the problem is resolved, try again.

Next steps

Dashboards

Pre-built dashboards are designed to get you up and running quickly with ready-made dashboards, tailored to each plugin.

The following dashboards are installed with this plugin:

  • Account Report: Lets you choose an account report and see its data to customize key metrics you would like to visualize for your selected report
  • Visitor Report: Lets you choose a visitor report and see its data to customize key metrics you would like to visualize your selected report

Data streams

You can use these data streams to create new tiles to show data, or if there are preconfigured dashboards installed you can copy or edit those.

The following data streams are installed with this plugin.

Data stream
Description
Pendo Report
Get the content of a Pendo report

Configurable data streams

The following data streams installed with this plugin have configurable Parameters.

Data stream
Description
Parameters
Custom Aggregation Query
Create and execute custom Pendo aggregation query
  • Custom aggregation query:
    Enter an aggregation query, for example: 
    {
  "requestId": "account-list",
  "pipeline": [
  {
      "source": {
          "accounts": null
      }
  }
  ]
}
Number of Visitor Accounts
Get the number of visitor accounts for a given segment and period
  • Segment Id:
    Enter a segment Id to return.

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