PagerDuty plugin

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PagerDuty

Monitor the Incidents and Alerts from your PagerDuty environment.

Adding a data source

To add a data source click on the + next to Data Sources on the left-hand menu in SquaredUp. Search for the data source and click on it to open the Configure data source page.

Before you start

You can create an API access key (token) by logging in to PagerDuty > Integrations > API Access Keys > Create New API Key, and ticking Read-only API Key. See Generating API Keys

Copy the API access key from PagerDuty before closing the window:

Configuring the data source

  1. Paste in the API key you created.
  2. Optionally, enter the time zone to use for the returned data. This should be a string representing a recognized time zone in the format of the IANA time zone database, see PagerDuty: Time Zone. For example, you might enter Etc/UTC for Coordinated Universal Time.
  3. Restrict access to this data source:
    Optionally, enable this toggle if you only want certain users/groups to have access to the data source, or those with the permission to link it to new workspaces. See data source access control for more information.

  4. Click Test and add to validate the data source configuration. SquaredUp will now attempt to connect to SquaredUp using the provided authentication method.

    • Testing passed – a success message will be displayed and then the configuration will be saved.
    • Testing passed with warnings – warnings will be listed and potential fixes suggested. You can still use the data source with warnings. Select Save with warnings if you believe that you can still use the data source as required with the warnings listed. Alternatively, address the issues listed and then select Rerun tests to validate the data source configuration again. If the validation now passes, click Save.
    • Testing Failed – errors will be listed and potential fixes suggested. You cannot use the data source with errors. You are able to select Save with errors if you believe that a system outside of SquaredUp is causing the error that you need to fix. Alternatively, address the issues listed and then select Rerun tests to validate the data source configuration again. If the validation now passes, click Save.

    You can edit data source configurations at any time from Settings > Data Sources.

    If you receive a warning that your Account does not have the Teams ability. Scoped OAuth requires: teams.read please contact PagerDuty or see PagerDuty: Teams.

Next steps

Data streams

You can use these data streams to create new tiles to show data, or if there are preconfigured dashboards installed you can copy or edit those.

Data streams standardize data from all the different shapes and formats your tools use into a straightforward tabular format.

While creating a tile you can tweak data streams by grouping or aggregating specific columns.

Depending on the kind of data, SquaredUp will automatically suggest how to visualize the result, for example as a table or line graph.

Data streams can be either global or scoped:

  • Global data streams are unscoped and return information of a general nature (e.g. "Get the current number of unused hosts").
  • A scoped data stream gets information relevant to the specific set objects supplied in the tile scope (e.g. "Get the current session count for these hosts").

See Data Streams for more information.

The following data streams are installed with this plugin.

Data stream
Description
Aggregated Incidents by Day
Provides aggregated enriched incident metrics for specific service/services.
Aggregated Incidents by Day
Provides aggregated enriched metrics for incidents.
Health State
Returns The current state of the Service.
Incidents / Active
Returns triggered and acknowledged incidents from PagerDuty that are connected to a specific service/services.
Incidents / Active
Returns all triggered and acknowledged incidents from PagerDuty.
Incidents / All
Returns all incidents from PagerDuty that are connected to a specific service/services.
Incidents / All
Returns all incidents from PagerDuty.
Incidents / Resolved
Returns active incidents from PagerDuty that are connected to a specific service/services.
Incidents / Resolved
Returns resolved incidents from PagerDuty.
List the On-Calls
List the on-call entries during a given time range.
Scheduled On-Call List
List the on-call entries during a given time range.

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