Atlassian Jira Service Management Data Stream Parameters

The Jira Service Management plugin integrates with Jira Service Management and Jira Service Desk.

Each configurable data stream exposes a set of parameters that lets you filter the data you retrieve. The following information describes the available configurable data streams and their parameters in detail.

JQL Query

Returns the work items matching a JQL query. Use it when queues and request filters do not reach what you need.

Parameter
Description
JQL Query
Enter the JQL you want to use. You can copy and paste the JQL from Jira, to make use of Jira's IntelliSense.
Result type
Select how the query results are returned. Choose from:
  • List: All matching results are returned. This is the default option.
  • Count: Returns a simple count based on the number of items matching the query.
  • Aggregate: Select a column to aggregate results by by specifying it in the Group by field.
    Selecting a Date type column additionally displays the Bucket by field, allowing you to specify how to group date-based aggregations (for example, by Month).
Columns
Specify columns to return to improve performance by restricting the number of fields returned in your query. You must always specify the Status field.

Queues

Returns the requests sitting in a service desk queue, so a tile shows the same queue your agents work from.

Parameter
Description
Result type
Select how the query results are returned. Choose from:
  • List: All matching results are returned. This is the default option.
  • Count: Returns a simple count based on the number of items matching the query.
  • Aggregate: Select a column to aggregate results by by specifying it in the Group by field.
    Selecting a Date type column additionally displays the Bucket by field, allowing you to specify how to group date-based aggregations (for example, by Month).
Columns
Specify columns to return to improve performance by restricting the number of fields returned in your query. You must always specify the Status field.

Requests

Returns customer requests for the objects in scope. Narrow by service desk, status and request type.

Parameter
Description
Service desks
Select service desks to filter requests by.
Status
Select how the query results are returned. Choose from:
  • List: All matching results are returned. This is the default option.
  • Count: Returns a simple count based on the number of items matching the query.
  • Aggregate: Select a column to aggregate results by by specifying it in the Group by field.
    Selecting a Date type column additionally displays the Bucket by field, allowing you to specify how to group date-based aggregations (for example, by Month).
Type
Select request types to filter by.
Additional filters
Select from the available check boxes to filter work items by the corresponding category. After selecting a check box, select the value to filter by from the dropdown that appears below.
Result type
Select how the query results are returned. Choose from:
  • List: All matching results are returned. This is the default option.
  • Count: Returns a simple count based on the number of items matching the query.
  • Aggregate: Select a column to aggregate results by by specifying it in the Group by field.
    Selecting a Date type column additionally displays the Bucket by field, allowing you to specify how to group date-based aggregations (for example, by Month).
Columns
Specify only the columns you want to return to speed up the query. This field displays when List is selected as the Result type.

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